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FAQs

How do I contact paperless employee customer service? ›

Call IT Service Desk Phone Support – 1-877-892-9655 (Toll-free) Make sure to let them know that “you're having trouble logging into PaperlessEmployee”.

Those who have electronic payment delivery, like direct deposit, typically can access their pay statement through an online portal provided by their employer or submit an official request through human resources.

You can retrieve a pay stub from a bank, especially if you receive direct deposits from your employer. You typically submit a request to your bank and it can retrieve the pay stub for you. You can also retrieve your pay stub directly from your employer's employee website or from the payroll department.

If you need help from our customer support team, you can reach us via email at support@paper.co.

We welcome your feedback on the accessibility of the Site. If you encounter any accessibility barriers in using the Site, please contact Customer Support by email at accessibility@paperlesspost.com or by phone at (877) 605-8644.

Cross-Check the Pay Stub With a Bank Statement

Confirm that the income on the pay stub is correct by asking for a bank statement to cross-reference. This figure should appear on the statement as a deposit, and the deposit should show the name of the company paying them.

Under Payroll on ESS, click Online Pay Statement and the most recent pay period stub will appear.

Method 1: Check out the MoHRE website

The MoHRE offers a convenient way to check your salary online. Visit their website and click on the WPS link on the homepage. The link will lead you to the salary-checking feature.

The first step is to contact human resources or the payroll office where the pay stub was printed. You will need to ask them what the process is for requesting copies of pay stubs, if there is a processing fee, how long it will take and what documentation you need to submit.

While there is no federal law pertaining to providing pay stubs, most states have their own laws requiring employers to provide access to them.

How do I fix my pay stub? ›

Familiarize yourself with California labor laws and regulations regarding wages and paychecks. File a wage claim. If your employer doesn't address the issue or refuses to make necessary corrections, consider filing a wage claim online with the California Labor Commissioner's Office. Seek legal advice.

Email Customer Care at help@paperlesspipeline.com.

Please contact PaperlessPay Support Center at 1 800 489-1711 (Option 1) for more information.

If you have a Paperless Post account and can access your account from a computer, you can resubscribe in your Account Settings. To get there: Login to your account and hover over your name at the top right corner of the screen. Click "Account Settings" when the menu appears.

What do I do if my account is locked? If you've entered the incorrect login information 5 times, your account will lock for security purposes. You can chat with one of our support reps to have your account unlocked & your login information verified.